Bristavo Return & Refund Policy

Last updated: October 10, 2026

At Bristavo, we want you to feel confident about your purchase. If you're not completely satisfied, we're here to help.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item must be in its original condition, with all included accessories and components. Please include proof of purchase.

How to Request a Return

Contact us at [Bristavo customer support email] with your order number and reason for requesting a return.

Our support team will review your request and provide return instructions.

Please do not send products back without receiving return instructions from us.

Return Shipping

For change-of-mind returns, customers are responsible for arranging and paying return shipping unless Bristavo confirms otherwise.

If you receive a damaged, defective, or incorrect product, contact us so we can arrange an appropriate resolution at no additional return-shipping cost to you.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photographs, if available.

Depending on the circumstances, we will arrange a replacement, refund, or another appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method, generally within 10 business days of approval. Your financial institution may require additional processing time.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to accommodate your request before fulfillment begins, but cancellation cannot be guaranteed once an order is processing or has shipped.

Contact Us

For questions about returns, refunds, or your order, contact:

Bristavo Customer Support

Email: atj3498@gmail.com